Refund policy
Return & Refund Policy
Effective Date: July 22, 2026
At Nestovly, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and components (if applicable).
- Be accompanied by proof of purchase or your order number.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale.
- Gift cards.
- Personalized or custom-made products.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Items returned after the 30-day return period.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A description of the issue.
- Clear photos showing the damaged, defective, or incorrect item.
Depending on the situation, we may offer a replacement, refund, or another suitable resolution at no additional cost.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or credit card provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, Nestovly will cover the return shipping costs.
For all other returns, customers are responsible for the cost of return shipping unless otherwise required by applicable law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be canceled within 12 hours of being placed.
Once an order has entered processing or has been shipped, it can no longer be canceled.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Nestovly
📧 nestovlycustomercare@gmail.com
We aim to respond to all inquiries within 24–48 business hours